Harnessing empathy in hospitality and tourism: Are conversations the answer?
公開日 2019年10月08日
国際観光学研究センター（CTR）専任研究員であるJoseph M. Cheer特任教授らによる共著論文が国際学術誌「Hospitality & Society」に掲載されました。
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論文タイトル
Harnessing empathy in hospitality and tourism: Are conversations the answer?
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著者
Lourdes Zamanillo Tamborrel, School of Social Sciences, Faculty of Arts, Monash University, Victoria, Australia
Joseph M. Cheer, School of Languages, Literatures, Cultures and Linguistics, Faculty of Arts, Monash University, Victoria, Australia; Center for Tourism Research, Wakayama University, Wakayama, Japan
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書誌事項
Hospitality & Society, 2019, 9:1, pp. 53–70
DOI: 10.1386/hosp.9.1.53_1
https://www.intellectbooks.com/hospitality-society
*Scopus収録ジャーナル
https://www.scopus.com/sourceid/21100464775
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要旨
Given tourism’s economic importance, its potential to create positive social change is often promoted, including the possibility for it to become a force for cross-cultural understanding through empathy. Because of its capacity to open new forms of intersubjective understanding, it is believed that empathy can harness more ethical relations between hosts and guests. Allied to these ideals is the following question: to what extent do tourists in less developed contexts actively engage with hosts (or the Other) through empathy? By using a case study of a ten-day pro-social cycling tour in Cambodia, this study examined the conditions that governed and shaped empathy between hosts and guests. Findings suggest that the key condition that harnesses empathy in host–guest relationships materializes when there is an opportunity to engage in bilateral conversations in situations where power differences are reduced. However, the role of empathy as a ‘necessary’ element for cross-cultural understanding remains open to contestation and remains ripe for further research.
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キーワード
Empathy, pro-social tourism, host–guest relation, intercultural communication, intercultural competency, cross-cultural understanding
